To date, the information space is developing rapidly: there is more and more information available, and it becomes more difficult and laborius to process it.
All enterprises face a need for information. Many companies today cannot withstand the competitive race not only because they don’t know how to work with outside information, but also because they don’t take into account their own information. Even the streamlined processes at the enterprise have to be constantly analyzed and modernized. Every year hundreds of standardized processes are developed – CRM / ERP systems to simplify the enterprise’s work. At the same time, the standard solutions are not enough to solve the problem, and that’s when the Business process automation comes in.
It is possible to automate the work of the whole enterprise (business model) as well as it’s separate small functions. An automatic data collection and processing allows to speed the company’s work and qualitatively raise it to the new level. Many enterprises start to automate their main processes separately, which results into the appearance of:
ERP system responsible only for the resources
- CRM system responsible only for the sales and customer relationships
- A set of tables that contains very diverse data
Automation entails an integration of all systems and tables into one flexible ecosystem compared to which individual box solutions become unwieldy and outdated.
How to start an automation?
We have something to surprise you with! We offer you a signature cocktail from Business lab.
We briefly introduce here the model of our work when we fully automate the business. It’s a sequence of applied techniques. These techniques allow us to conduct an analysis and find deficiencies in the current enterprise model, conduct a re-engineering, build a new business model and develop a software for automation.
Let’s dig into the details?
First, we apply the IDEF notation, which allows to find problems in the already existing process model. The main goal is to decompose all management objects as much as possible according to the black box principle. At the start, we have an order from the client for a good / service, at the end we have the product / service itself. The delivery process from the order to the client consists of smaller processes, for example – order acceptance, processing, product development and delivery. We decompose each of these processes into smaller ones based on the same principle. At some point it becomes clear that an enterprise has a number of processes with lost or undocumented connections. It is our job to identify these connections.
Second, we move to events. Every processes is connected to an event, and these events have own consequence and logic. In order for everything to work as a well-established mechanism, it is necessary to create regulations for all events. EPC notation will help us do it. Let’s imagine that the regulation is built in a way that an employer’s motivation is verified every half a year. This means that every half a year an event occurs that prompts HR to evaluate the level of motivation, based on which an automatic report that shows an overall employees’ motivation is created. Once HR receives such a report, it decides to promote the qualified and motivated, educate the non-qualified and motivated, and fire a fraction of non-qualified and non-motivated. This is the logic and the sequence of events.
During the next phase, we will use BPMN. By constructing a chain of processes using this notion we will essentially get the result of the previously conducted analysis. In principle, we use BPMN to correctly set a task for our developers, and even though this is not the main and required part, it is certainly desirable. The fact is that the more correctly BPMN is built, the more precisely the client understands what he wants from the product, and the more precise the development result will be. We in principle suggest defining MVP to move to the next phase based on BPMN.
Next, we move to one of the most interesting notations – TOC. It is perfect for correctly and effectively defining a place as a starting point for the software development work. TOC means that there is one continuous flow (from the entry point where we have an order for a good / service and until the exit point with the actual good / service), and the flow rate depends on the narrowest section of the passage (bottleneck). If there is a guild at the manufacturing that works inefficiently and slowly, then it is the guild itself which sets the pace of production for the entire plant. Respectively, by automating and increasing the speed of the guild’s work, we can increase the speed of the whole production work without affecting other processes. We define the top priority place to start with the software development at the stage of identifying the bottleneck.
Today SCRUM is one of the most efficient software development methodologies known in the world. The communication process during the software development is done not only inside the team of developers, but also together with the interested party – a client. Thanks to its flexibility, the methodology allows to:
Keep the client aware about the software development process;
- Define priorities together with the client at every stage of development;
- Deliver the product to the client in time thereby justifying his expectations.
Is this all?
Certainly it is not enough to only develop the product and transfer it to the client. The practice shows that by moving along the difficult path from defining to solving the problem, the business model often faces numerous changes. These changes are perceived by employees differently. Therefore, we offer an additional phase for easy product integration – using the ToT (Train of trainers).
Business automation is an inevitable change to which one has to prepare. The competition is slowly moving from simple process automation to building new and more complex automation models. Let’s imagine that a company sees its competitive advantage in cost leadership. It’s a strategic advantage that must be put as a basis of building new and automated business model. The strategy as a basis of automation brings larger effects then purely process automation.
From our side we offer to:
Identify problems in the already existing processes;
Conduct re-engineering of the already existing processes and build new ones;
Build new logical connections of all processes;
Develop a new business model for your company;
Automate your company’s work with the help of a new software.
Step-by-step introduction of processes and training with them on the principle of ToT – Training of teachers